1. Service Provision

By signing up for an account or ordering any Dedicated Server or Virtual Private Server (VPS) package with PQC Service, you agree to be bound by these Terms & Conditions. PQC Service agrees to provide the hosting and server management services outlined in your active order specifications.

2. Service Level Agreement (SLA)

We guarantee a 99.99% network and hardware uptime across all our enterprise data center facilities. In the rare event of unannounced hardware downtime exceeding our SLA, service credits may be applied to the client billing account upon request.

3. Billing & Payments

Services are billed in advance on a recurring monthly, quarterly, or annual basis. Invoices are generated 7 days prior to the renewal date. Failure to pay by the due date may result in automated temporary service suspension.

4. Account Responsibility

The client is fully responsible for maintaining secure credentials (root passwords, SSH keys, billing passwords). PQC Service provides 24/7 technical support for system administration, software tuning, and hardware maintenance.